Customised service agreements
Flexible RightFit contracts that evolve to meet changing business needs
A broad portfolio of services to address unique maintenance challenges and financial needs
Our RightFit Service Agreements ensure that patient monitoring systems, imaging systems and ultrasound devices are used to their utmost efficacy and efficiency—and are cared for by experts who know them inside and out.
Designed to offer flexibility with a range of multi-tiered support packages, RightFit Service Agreements allow you to choose levels of service to fit your exact in-house capabilities and meet your individual clinical, operational and financial goals.
We work with your teams when you need us to keep your systems running smoothly.
Top RightFit benefits
Flexible, customisable service plans
High system uptime, performance and productivity
Lifecycle services to maximise your investment
Latest technology to keep systems current
7,000+ expertly trained field service engineers around the world
Support for in-house service and biomed teams
Now introducing Service contract options for your Pre-Hospital equipment
Philips has expanded the RightFit service portfolio, to now offer service contract options on your pre-hospital equipment. RightFit Pre-Hospital provides you with the flexibility to tailor your service contract to meet your organisational needs.
Key Benefits: *Subject to availability of the device.
View our RightFit Pre-Hospital service contract options
Equipment service contracts based on your needs
The RightFit service portfolio provides a wealth of benefits with offerings that meet the changing requirements of your business:
The diversity of equipment service contracts allows you to design the kind - and level - of service support your organisation needs. From call handling to parts and problem solving, services at every level keep equipment up and running, staff up to speed and organisations on track.
*for most systems
Services that consistently prove their value
High system availability, performance and productivity
Current needs
Proactive needs Protective, next-step solutions to prevent repeat issues
Predictive needs
Ongoing enhancements future-proof equipment to avoid obsolescence
Programs for specific equipment
Patient monitoring
RightFit Evolution for predictable costs
These Software Maintenance Agreements are driven by your requirements for continuous software evolution for your installation.
Ultrasound
RightFit Value for remarkable ROI
This basic plan is an economical offering designed to control costs. It provides full parts coverage to preserve equipment quality and performance.
Imaging systems
RightFit Protection for robust security
This comprehensive plan delivers collaborative, strategic service and support.
Healthcare Informatics RightFit Service Agreements for maximizing the potential of your IT solution
Designed to support clinical performance in a reliable, secure and stable platform through innovations, support
Proven capabilities
Delivering excellent service tailored to your exact needs
Determining the right fit
Philips RightFit Service Agreements represent the beginning of a trusting relationship. This starts with gaining an in-depth understanding of your workflow and helping you define the scope of your needs and goals, before recommending the best choice of services and agreement structure to meet your priorities and technologies. Click here to download RightFit Service Agreements infographic.
Flexibility is the norm
RightFit is based on finding the best plan for you—and adapting it along the way to meet your changing needs. Through regular meetings, our service teams work with you to understand performance metrics and service needs, with consideration that your business priorities may have shifted.
Working relationships
Philips Field Service and Remote Service Engineers have the clinical knowledge and technical skills to handle your most complex service challenges. When you choose Philips, you’re choosing a team of experts with a track record of clear communication and collaboration, and a dedication to serving you with the best possible service experience.
Customer support
RightFit Service Agreements include access to clinical and technical expertise via our customer care solutions centers. Philips service experts partner with your in-house staff, to help keep your systems performing at their peak.
Remote services and connectivity*
With a growing number and breadth of remote-capable systems, Philips engineers are able to resolve issues faster both remotely and on-site. With the goal of minimal unplanned downtime, Philips applies reactive, proactive and predictive technologies to connected systems with minimal disruption to patient flow. Click here to download Remote Services infographic. *for most Philips systems, and some non-Philips systems
Resources to support your decision-making
Customer story: Cobalt Imaging, UK
Customer story: Miami Cardiac and Vascular Institute, USA
Customer Testimonial: OFM Antalya Hospital, Turkey
Customer Testimonial - Wits University Donald Gordon Medical Centre, Johannesburg, South Africa
Customer Testimonial - Misr Radiology Center, Cairo, Egypt
Documents
User benefits
Clinical
Access to the latest applications leading to more accurate diagnosis
Technical
Effective use of equipment
Operational
Seamless operations and professional support for users
Financial
Locked-in pricing and protection form obsolescence of investments
Growth and expansion
Flexible, optimized contracts that evolve to meet changing business needs
Strategic
Actionable insights for improving practice based on equipment and service data analytics
Continuity
One service provider for all systems
Compatibility
Ensure system compatibility and enhanced maintenance support
Why choose RightFit
We needed a strategic partner who takes care of our equipment completely. The comprehensive agreement with Philips offers us an economy of scale and reduces the risk of equipment downtime."
– Dr. Ahmet Arslantaş, Medical Director, OFM Antalya Hospital, Turkey
Here at OMI, the patient always comes first. And it’s only with the help and dedication of the Philips Service Team that help us to achieve this.”
— Kim Stassovich, Clinical Operations Manager, Oceanic Medical Imaging, Australia
System performance is critical to us. From minor advice to major technical issues, having our Philips Customer Service Agreement is essential in guaranteeing the uptime we need."
– Karen Hackling-Searle, MRI Department Manager, Cobalt Imaging, UK
Value and smart investing
At Philips, we recognize the importance of accurately matching service coverage to your organization’s specific needs. Our consultative model is designed to work within your financial plan to maximize ROI, increase equipment performance and safeguard against breakdown costs.
Balancing budgets is a priority for every organization
Philips offers a number of programs to help manage the cost of service. Financing packages are flexible, in order to accommodate differing needs and resources.
Education and training
RightFit Service Agreements offer a great deal of choice in how, when and where you can take part in clinical and technical training courses. Many customers take advantage of economy of scale by using flexible spending accounts. You can use these accounts to purchase a “block” of training/education hours as part of their maintenance contracts, to use as they see fit.
